Giving criticism, in order to improve performance, is probably one of the most challenging and stressful aspects of a managers’ job, yet it is crucial. Failure to deal with poor performance, and to deal with it quickly and effectively, has a negative impact not only on the staff member themselves but on the motivation of others within the team and on the organisations performance as whole. It doesn’t do much for the manager’s confidence either.
Giving criticism, in a way that the staff member finds easy to understand and easy to accept, motivates the staff member to make a change – a change that leads to improvement.
Using step by step, proven, practical models plus exercises and examples I guide you through the process of
a) identifying and describing what the staff member is doing (or not doing) that is causing a problem
b) how to describe the results and consequences of the staff members actions in order to help them see the need for change and improvement
c) how to give the criticism, deal with reactions, gain agreement to improvement and develop solutions
An invaluable tool for managers, team leaders, supervisors and business owners who want to motivate their staff to improve their performance