Author Archives: joan

Job Satisfaction and the $1 Trillion Problem

According to an article by Gallup ‘This Fixable Problem Costs US Business $1 Trillion’ U.S. businesses are losing ship-loads of money every year due to voluntary turnover. And, they say, ‘most astounding part is that most of this damage is self-inflicted’ The go on to say that over half of exiting employees (51%) say thatContinue Reading

What can The Staple Singers teach us about management?

‘If you don’t respect yourself ain’t nobody gonna give a good cahoot’ is one of my all-time favourite song lyrics (from The Staple Singers brilliant ‘respect yourself’) but it only occurred to me recently how relevant it is to management. Say what? Yep, I know it sounds random but (to badly paraphrase) if you don’tContinue Reading

Performance Reviews: Treating Employees as Adults

In a great article ‘Revamp Performance Reviews to Strengthen the Employee Experience’ Kaya Ismail quotes Tracy Cote, chief people officer at Genesys, saying “Employees hate performance reviews because they are [seen as] a waste of time. This is because employers fail to realize that employees want to be treated like adults. So, rather than givingContinue Reading

How to Delegate – Getting Started (Steps Two and Three)

In my blog ‘How to Delegate – Getting Started (Step One)’ we looked at a process for identifying which tasks you could delegate. Now let’s move on to looking at steps two and three HOW TO DELEGATE STEP TWO – IDENTIFY THE EMPLOYEE The second step of how to delegate is to identify the employeeContinue Reading

How to Delegate – Getting Started (Step One)

Do you want to delegate but you’re not sure how to get started? In my blog ‘What is Delegation?’ I explained that some managers don’t delegate because they don’t see the value. Some managers tell me they do see the value but they don’t delegate tasks as often as they’d like because they just don’tContinue Reading

How (not) to Give Criticism at Work

In yet another excellent research paper by Leadership IQ ‘Fewer Than Half Of Employees Know If They’re Doing A Good Job’ the authors talk about the challenge of how to give constructive feedback. They say: ‘Around nine out of ten managers have avoided giving constructive feedback to their employees for fear of the employees reactingContinue Reading

Performance Improvement: ‘What Get’s Measured Gets Improved’

In an article ‘How Sheba Has Improved Its Internal Performance Over 50% Using A Simple System’ the authors describe how the online service marketplace start-up Sheba has dramatically improved its internal team productivity. They go on to outline some of the lessons learnt from Sheba’s experience. Here I’m going to focus on one of thoseContinue Reading

Managing Up: Two Tips for How to Communicate with Your Manager

In an article for Forbes ‘How to better communicate with your manager’ Shelcy V Joseph refers to research by Monday.com which shows that ·         63% of people surveyed feel their teams can better communicate needs and goals ·         28% of people reported not really knowing how they spend their time at work ·         37% feelContinue Reading

Performance Reviews: Why Are Employees Still Unhappy?

In an article by Ben Wigert and Annamarie Mann ‘Give Performance Reviews that Actually Inspire Employees’ they quote the following statistics from Gallup: A mere 14% of employees strongly agree that the performance reviews they receive inspire them to improve, and only two in 10 employees strongly agree that their performance is managed in aContinue Reading

Management Skills: Agile Culture and Agile Behaviour

In a neat article by Jim Harter for Gallup ‘Why managers are Central to an Agile Culture’ he says: Only half of employees globally clearly know what’s expected of them at work — it’s hard to respond quickly and nimbly when you’re not sure what your responsibilities are. Interesting isn’t it? Depressing too? Or atContinue Reading