How to Teach Your Staff to Write Performance Objectives

performance objectivesIn my blog ‘How to encourage your staff to write performance objectives’ I wrote about the benefits – to your staff – of writing their own objectives. In my blog ‘Helping your staff to write performance objectives’ I outlined a method called ‘using what you’ve got’ to write those objectives. In this blog I’m going to show you a step by step method for (yep you’ve guessed) writing objectives so that you can teach this method to your staff. Here goes:

Step One: Identify the core areas of the job

Core areas are short descriptions of the important parts of your job – important because these are the parts of the job that contribute most to the success of your business or organisation

Examples: dealing with customer telephone calls, processing customer orders, completing sales reports, dealing with customer complaints

Important! Performance objectives are not just about the ‘numbers’ part of the job – they are also about the behaviours that contribute to the success of your business. So, include in your core areas things like; team work, developing solutions, training new colleagues etc.

Step Two: Identify measures

Measures are a building block for writing performance objectives. When we identify (in simple terms) how our performance in those core areas could be measured, we can build on those measures to write objectives. So…

Take each core area and ask yourself ‘if I was my manager, how would I measure my performance in this area?

Example 1 Core Area – Processing customer orders

Measures: speed, accuracy

Example 2 Core Area – Team Work

Measures: offering help to others, contributing to team meetings, meeting team objectives

Step Three: Identify the performance objectives for the core areas

Performance objectives are all about describing the standards needed for the job. They describe, in some detail, what good performance looks like in each of the core areas

So, now we take the measures identified at step two and describe more fully what good performance looks like

Example 1 Core Area – Processing customer orders:

Measures: speed, accuracy

Performance objectives:

1. Process customer orders within 1 day of receipt

2. Ensure all customer orders are input into the system accurately

Example 2 Core Area – Team Work

Measures: offering help to others, contributing to team meetings, meeting team objectives

Performance objectives:

1. Identify when other team members need help or assistance and offer that help and assistance

2. Fully participate in team meetings and events by:

  • Preparing for team meetings and events – reading the agenda, looking for areas where you can contribute to the discussion, researching (if appropriate) e.g. looking for data the team would find useful
  • Contributing to team meetings and events – talking through ideas at the appropriate time (when the agenda item is reached or when asked), making points clearly, checking that other team members have understood what has been said
  • Demonstrating listening – not interrupting, building on others ideas, asking questions

3. a) Explain the team objectives and your role in meeting those objectives

b) Meet your own objectives

Summary: teaching your staff to write performance objectives

This simple, three step process is a great way to write performance objectives. Even better, it’s easy to teach! Once your staff know how to write their own objectives you, and they, can reap the benefits (and if you haven’t read about the benefits yet you can read them HERE!)

Do you want to know more about Performance Objectives?

performance objectivesWhy not take a look at my e-book ‘Motivating Your Staff with Powerful Performance Objectives’ – a step-by-step guide for managers, team leaders and supervisors who want to motivate their staff to high performance. More details HERE

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