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Book Descriptions

THE MANAGERS TOOLKIT – 176 BEHAVIOURAL PERFORMANCE OBJECTIVES

ebooktoolkit I’ve been teaching managers how to define behavioural performance objectives and standards, and have worked with organisations helping them to define behavioural competencies, for many years. I’ve learnt that when it comes to defining behaviours, what looks like effective behaviour in say, ‘teamwork’ or ‘effective time management’ in one organisation, looks very much the same in another, irrespective of the size, culture, or industry. What this means is that there are managers all over the place spending time and effort defining behaviours and coming up with very similar results to the manager sitting in the office opposite. In short, there’s a lot of duplicated effort.

So here’s a solution. In this ‘toolkit’ are a whole range of behavioural performance objectives – generic descriptions of effective behaviours – for you to use.

In total there are 176 descriptions. All based on best practice research, talking with managers (in industries as diverse as financial services, security services, manufacturing, B2B, public sector, publishing), and delivering training on these behaviours to hundreds of participants. In fact I’ve been thinking about, defining and discussing these behaviours for the best part of 10 years.

Clearly not all of the descriptions will be exactly right for your business, or your staff. You might even strongly disagree with some of my descriptions of effective behaviour. No problem. The idea of this toolkit is that you copy, edit, revise, correct and adapt the descriptions to fit your business, relate to your staff and meet your needs.

And the purpose of behavioural performance objectives?

  • Research shows that ‘knowing what’s expected of them’ consistently ranks highly as a motivator in employee surveys. One of the biggest challenges for managers is defining their expectations of behaviours
  • Behaviours are crucial to the success of your business. How can your business be successful without your staff demonstrating effective team work, time management, client management and so on?
  • The ability to define behaviours is crucial to the success of managers. After all managers can’t manage what they can’t define

In short, this book is a gold mine of information. A quick and easy way to describe what you want from your staff so that you can get what you need from your staff.

MOTIVATING YOUR STAFF WITH POWERFUL PERFORMANCE OBJECTIVES

ebookperformance

Research consistently demonstrates that staff members who know what is expected of them are both more productive and more satisfied than those who don’t. Clarity – about what our specific contribution to the organisation needs to be and why our contribution is important – is highly motivational and leads to improved performance.

In this book I show you how to achieve that clarity using powerful performance objectives. Objectives that define effective performance for both the ‘what’ of the job – the quality, quantity and time elements – and the ‘how’ of the job – the behaviours.

Using step by step, proven, practical models plus exercises and examples I guide you through the process of

a) identifying what you want from the people you manage and where clarity, through performance objectives, will lead to improved performance

b) how to write powerful performance objectives and

c) how to gain your staff’s involvement and commitment to achieving the objectives.

An invaluable tool for managers, team leaders, supervisors and business owners who want to motivate their staff to high performance.

MOTIVATING YOUR STAFF BY MONITORING AND REVIEWING PERFORMANCE

ebookmonitoring

When managers use a planned, structured approach to monitoring performance they gather the information they need to give feedback which is accurate, objective and balanced – the type of feedback that staff members tell us they want more of, because they find it constructive and motivational, and which improves performance. Reviewing performance – having a focused, in- depth discussion with the staff member – provides a platform from which to address a whole range of motivational needs including;

i) the staff members self-assessment

ii) giving and receiving feedback

iii) identifying development needs and

iv) discussing job satisfaction.

Done well, a performance review (or appraisal) meeting has the potential to have a significantly positive effect on the staff member’s motivation and performance.

Using step by step, proven, practical models plus exercises and examples I guide you through the process of

a) identifying how to monitor performance

b) how to gain your staff members involvement in monitoring their own performance

c) how to prepare for the performance review meeting

d) how to help your staff member prepare

e) how to hold a motivational performance review meeting

An invaluable tool for managers, team leaders, supervisors and business owners who want to motivate their staff to high performance.

MOTIVATING YOUR STAFF TO IMPROVE THEIR PERFORMANCE WITH POSITIVE CRITICISM

ebookcriticism

Giving criticism, in order to improve performance, is probably one of the most challenging and stressful aspects of a managers’ job, yet it is crucial. Failure to deal with poor performance, and to deal with it quickly and effectively, has a negative impact not only on the staff member themselves but on the motivation of others within the team and on the organisations performance as whole. It doesn’t do much for the manager’s confidence either.

Giving criticism, in a way that the staff member finds easy to understand and easy to accept, motivates the staff member to make a change – a change that leads to improvement.

Using step by step, proven, practical models plus exercises and examples I guide you through the process of

a) identifying and describing what the staff member is doing (or not doing) that is causing a problem

b) how to describe the results and consequences of the staff members actions in order to help them see the need for change and improvement

c) how to give the criticism, deal with reactions, gain agreement to improvement and develop solutions

An invaluable tool for managers, team leaders, supervisors and business owners who want to motivate their staff to improve their performance

Legal Notice: These books are available as a downloadable pdf. In purchasing these books you are granted a  licence for single use of the pdf. It may not be copied, passed on or distributed in any form either electronically or printed without express permission or purchase of additional licenses from the author